This past week has been extremely busy for me, as part of this "busyness" I have had to ensure that I follow three rules of leaving a good impression - timing, courtesy, and attitude.
Timing - Timing means many things, but in the case of this past week it means ensuring you arrive at the correct time, stay the best amount of time, and reiterate that your time was given to a worthy cause in speaking to the school/charity/organisation. It's all about showing your professionalism, your passion, and your desire to help others - through your responsible action of "spending time" on them. People feel appreciated when you give them your time, they feel that you are truly invested in their interests and through taking time you really do want to help them live to their potential.
Timing is important, don't forget that your time is precious and special and to give a huge chunk of it to someone else means you care about them, you care about their time and their goals/desires/intentions.
Courtesy - An easy and obvious one, be polite in your attitude to people. Be friendly, be open, be courteous! Now I can struggle to be open with people, I am a speaker - but that is my professional face; my personal face, my deep inner personality is one of introversion and reservedness (don't die of shock!). I can struggle with opening myself to people, but I don't let this get in the way of being polite and accommodating. Don't let your personality idiosyncrasies get in the way of your relationships with people, remember first impressions can make and break you = always be courteous!
Attitude - I have always had a positive attitude with most things . . . I do have an issue, however, where I wish to please everyone every time. This can sometimes mean a clash of timing, personalities, and the inability to say no. Now, if I follow these three rules that I am laying out here for you then I (and you) shouldn't have any problems, right? Right - as long as you keep your attitude positive! You see, anything can be sorted out to the satisfaction of everyone if one keeps a positive attitude.
Keeping in mind these three rules when interacting with a client (or even a friend or family member) then you can't go wrong really. It's all about treating people how you like to be treated, I mean, you like it when people give up their time for you, are polite, and have a positive attitude, right? Well do the same, and even in the most disastrous of situations you can handle yourself with aplomb.
So in your interactions with fellow peeps remember - Timing + Courtesy + Attitude = the most successful of interactions!
A little over a week ago I attended a PSA (Professional Speaking Association) meeting and watched a very interesting talk from Jo Simpson. Jo's talk was reflective of her journey, what she had learnt, and how she applies what she has learnt to her own life. It was an inspiring story, and much of what she had to say resonated with my own life philosophy. So, what resonated and why?
Firstly, Jo talked about a life stance that I have noticed to be true in my own life, especially in the past decade. What is this stance? It is that the "universe provides," or "things flow when you head in the right direction." Have you ever felt like everything in life is just clicking for you? Especially when you have followed your heart, pursued your passion, embraced you mojo? For me, I have noticed that when I am on the right path, doors open and opportunities present themselves more readily. I know, I know, perhaps I am creating these opportunities myself because I am openly looking, or awake to what is out there - but that doesn't take away that magic of the universe providing for you; providing for you what is true and right in that moment.
Secondly, Jo talked about embracing your "core values" and living your personal and professional life in line with these values. When discovering your core values you have to really think about what is important for you. If you live your life by what is important to you, you can live an ethical life, a life of no regrets, and a life of no doubts. So, what are my core values?
I imagine that a few of my core values will be similar to yours. I also imagine that my core values may change or shift over time (nothing can ever stay the same; change is inevitable). I try to live my whole life by these values, I remind myself that I want to be a person that embraces all of the above. So what are your core values? and what do they say about the person that you want to be?
I find as a speaker that I must keep abreast of new thoughts, ideas, and concepts, I must see what others are doing, talking about, or creating; I must to all this if I want to be the best speaker that I can be. Jo Simpson has given me a lot to consider - especially as so many of my ideas about life aline with her own. Knowledge and collaboration is power; sharing and connecting is power; with this kind of power we can create a life that is true to ourselves.
"Your Determination is Limitless"
- Elizabeth Wright